Wednesday, 4 May 2011

Providing Great Customer Service

It is vital that you provide each and every client with outstanding customer service so that you can ensure they leave feeling satisfied with your work. This article will give you a few key areas to focus on which could see you needing to do less marketing in the long run.

No matter if you are working for yourself or someone else, one thing that you should always remember is that you must provide your client with good customer service. Failure to do so may mean that they choose to take their business elsewhere and may also result in bad reputation for you. By providing good customer service you also help to improve your own marketing as you will often get repeat custom and recommendations. Make sure that when you take on a job you are sure that you are 100% committed to it and carry out the project to the clients specifications.


One area that you should always try to maintain is your communication with your clients. By remembering to do this your client will feel that their project is in capable hands and they will be able to keep track of your progress. It is important to remember that good customer service and communication go hand in hand.

You should also make sure that you let your client know the hours that you usually work so that they are able to contact you if needs be. It is important to make sure that the client knows exactly how you work and when they can expect the work. In some cases it may be necessary to explain exactly what you will and will not do and when you expect to be paid etc so that everything is completely clear to the client.

2.Be Amenable

If you want to really make a success of your home business then you have to make sure that you cater for a wide range of clients. This can mean being available to travel to meetings or simply answering phone calls and emails as required. Ultimately it really is about going that extra mile to make sure that you provide excellent customer service and commitment to your client.

3.Always Obtain Feedback

This may seem like an obvious one but you would be surprised just how many people with their own business neglect to obtain feedback. This is one of the most important parts of the service as you need to know if you went wrong anywhere and if the client is completely satisfied with the work. By taking the time to do this your client will realise that you are committed to your job and that you care about making sure that they are happy with the standard of work. If you do find that there are parts of your work they are unhappy with then you can rectify this situation. Often this may encourage repeat business and also means you are more likely to receive additional work through recommendations without costly business marketing


No comments: