Thursday, 14 January 2010
How do you manage your online reputation? If you’re using social media sites to help you with company marketing campaigns, you should also consider using them to help you with your reputation management as well as data mining needs. Social marketing tools can provide a lot of valuable information to you about your customers, your prospects, what people think and say about your brand, and about succeeding online and offline. Using social media for business is an excellent step toward effectively marketing online. Many successful businesses use tools such as Facebook, Twitter, MySpace, and other such tools to reach people who use them in their daily life and those people, who could be customers might be interested in connecting with you through those tools. In fact, you can often use the tools to find new potential customers as well. A lot of companies use Facebook fan pages, post on a company Twitter account, and use social bookmarking services to help them draw attention to articles, blog posts, and press releases. More company marketing campaigns than ever use many of these tools to push out information. But some forget to use them to mine for information as well. Social Media and Data Mining You can gather business intelligence through these tools. Find out: • Who is linking to your site • Who is talking about your products and / or services (and what they’re saying) • Who might be a good candidate to market to, based on user preferences and keywords used You can also use these tools to build authority in your niche. By developing a list of followers and interacting with them, you can do a good deal of relationship marketing and the great thing about the venue is that everything you do can: attract new customers, improve your SEO (search engine optimisation and traffic levels), and help you increase your sales. Because social media tools optimise your site while real-time conversations happen, results can be surprising. Use these tools to talk to others, to find who to talk to, to learn what’s being said about your brand, you, and your industry, and even make direct sales as a result of a tweet, re-tweet, or social bookmarking ‘thumbs up’. Is it any wonder that so many companies use social media tools for marketing purposes? It’s important that you learn how to capitalise on these tools. Don’t jump in head first! There are “wrong” and ineffective ways of using social media. Getting solid advice about a good company marketing plan to launch will help you take advantage of the amazing free tools that are out there.