What Your Business Can Learn From Apple’s Marketing

Ready . . . Fire . . . Aim . . . hey, we just launched a new product!

And so it was with the very first Apple Computer.

Yes, you did read that first bit right. ‘Ready. Fire. Aim.’ – rather than ‘Ready. Aim. Fire. ‘

Which is what the majority of businesses would do.

Many business owners have grand plans for their businesses – but (and it’s a big but) – they never take action on them. Or maybe they take action in small increments, but they don’t take the MASSIVE ACTION that will achieve their goals. In fact, some business owners will spend months poring over every word, every comma of an ad, without ever putting it ‘out there’ to be judged by its public.

That’s mainly because they are waiting for conditions to be exactly right before they do whatever it is they dream of doing. But the key thing is, it’s never going to happen. If you wait for conditions to be ‘exactly right’, you will never get your business to the place you want it to be.

Now I’m not advocating that you throw a bundle of cash at marketing your latest product or service without due diligence, but what I am suggesting is that you get your offering to market in any way you can and then assess customer feedback, modify as necessary and relaunch. There are a number of specialist marketing companies that could help you accelerate your success in this arena.

Here’s the Apple process again:

• Ready (we know it’s not yet perfect)
• Fire (we’re launching it anyway)
• Aim (we’ll get customer feedback, modify our product and relaunch it)

Many software and technology firms do this to great effect. How often do you see Sensational Software V1.0 – and that’s it? No, you’ll get infinite upgrade options every now and again with many modifications and add-ons. (And hopefully, any bugs fixed!)

Procrastination for procrastination’s sake is the enemy of innovation. It can halt your company’s progress – it could even mean you get beaten to market by a main competitor.

So unless you are waiting on a patent application, or are bound by some other legal restriction where disclosing your product design too soon could be a problem, taking massive action could see your business move forward in leaps and bounds.

Why not discover how online marketing consultants can help you get your business to where you want it to be?

Ready . . . Fire . . . Aim . .  . right?

Do Your Customers Like You?

It’s no secret that we as consumers choose to buy from people (businesses and brands) we like and trust. So if I asked you what your customers think of you – do they like you? Do they love your products and services? Do they trust you? Do you know?

If you’re a fan of ‘Mary Queen of Shops’ or ‘Ramsay’s Kitchen Nightmares’ and the like, you will know that when Mary Portas or Gordon Ramsay attempt to turn around the fortunes of an ailing retail store or restaurant, one of the first things they will do is to ask customers of that business what they think about it. What they like about it – and mainly what they don’t. Yes, it makes for compelling TV viewing, but there’s a sound resonance behind this approach also.

Namely that once you know what your customers like or don’t like about your business, you can create a strategy to address these things.

Many businesses fail because they create a product or service for which there is insufficient demand. Another reason for failure is due to poor marketing strategy. If there is a proven demand for your product or service, but your marketing messages are either not reaching the right people at the right time, or your messages are not being understood, then you will need to take steps to address this.

Customer complaints can be good for business

The most successful businesses thrive on customer feedback – not only do they encourage it – but they actively seek it.

“How was your shopping experience today? Tell us at ourwebsite.com and you could win a £25 voucher to spend on your next visit.”

And did you realise that your customers who complain could turn out to be your biggest allies? That’s right, if you acknowledge the validity of their complaints quickly and put them right, research shows that these customers are likely to become your brand ambassadors – possibly for life.

As a business owner it may be more palatable to bury your head in the sand and blindly carry on as you are. That’s perfectly natural. As human beings we all want to be liked and most of us like to think we are good at what we do, but unless you seek feedback from your customers regularly, you may never know the truth of why people buy from you and why they don’t.

You may wish to engage a marketing consultant to set you off on the right track with your customer feedback campaign. Or if you are on a tight budget there’s a really simple ‘two-minute customer satisfaction survey’ you can download from the ‘Marketing Donut’ website – just insert your business details and logo and you’re good to go. You can of course customise the feedback form as you wish.

And once you know what your customers really think about you, you will be able to drive your business forward with confidence.

Nike To Push Women’s Running Products And Digital Fitness

When it comes to sportswear, the sale of women’s clothing in the UK may well be going to outstrip that of men’s sportswear. The example of outstanding women’s sportsmanship at the London 2012 Olympics will no doubt have played its part here. Fitness and sporting achievement are things many people are all starting to take more and more seriously.

Nike, the world’s biggest sportswear brand, is looking to take advantage of this by heavily targeting women in its running category for 2013. Nike saw a 7 per cent rise in group revenue in the three months leading up to November. This has been attributed in part to the double-digit growth from its running division which it believes has been what it calls a ‘growth accelerator’ for its womens’ products.

Charlie Denson is president of the Nike brand, and has said that the running category will be growing organically through marketing and ramping up investment in product innovation throughout 2013: “If you look at the combined strength of women’s running, training and sportswear year-to-date, it is outgrowing our men’s business. Better still, our women’s business will be bringing a lot of new energy into the retail space this spring and on into the summer.

“I continue to see a lot of opportunities for (the running) category. Participation rates are growing around the world, our performance innovation is stronger than ever and apparel continues to bring new energy to the consumer.”

Basically, Nike’s strategy for the next year will all revolve around making its running, training and sportswear categories more appealing to women. Alongside this, it will be growing its range in the increasingly competitive digital fitness category. In the sector it already offers its FuelBand sports performance monitor, and in 2013 it is set to launch an accelerator scheme for start-ups to develop their own digital fitness products. All the major players in sporting goods and apparel are stepping up their activities in this area so it is certainly a key focus for future development.

According to Mark Parker, president and chief executive of Nike: “We are just beginning to tap into the potential of digital technology, but we believe the opportunity to drive growth long-term is incredible, and we will be investing accordingly to capture that potential in product, in brand and e-commerce.”

Marketing A Marketing Firm

One would hope that a firm specialising in the subtle art of marketing would be fully capable of carrying out their own marketing and advertising strategy. Whilst in the boom times this is usually the case, many marketing companies are currently failing to reach out to their potential client base in these tough economic times.

The trouble is many firms cut back on what they consider to be luxuries in times of economic downturn. Unfortunately for marketing companies, their services are often deemed so; particularly in smaller businesses across the UK.

It is therefore essential for marketing firms to not only offer affordable marketing plans to their clients but also address the fact that their services are indispensable and could even be the difference between profits or loss, particularly as our economy struggles to start moving once more.
How? It is not always that straight forward.

First of all, for a company to even consider extending their current contract with a marketing firm (let alone enter into a new one) it is going to require the budget. This could mean offering current clients a better deal or even reducing the agreement to meet their tighter financial constraints.
New potential clients are going to need to see a marketing package that they can afford, whilst of course a marketing firm has profit margins to maintain. Offering deals such as an ‘internet only’ package at a reduced price is one example of a reduced package that could attract companies with smaller budgets.

Whilst anyone in business should appreciate the need for a sound marketing strategy, not all companies believe that they require the services of a marketing firm to develop or implement one on their behalf. As mentioned, this mentality often leads to a drop in companies outsourcing their marketing requirements and hence a fall in the potential client base for marketing firms.
It is on the onus of such marketing firms to address this belief and ensure that their entire potential client base have full confidence in the firm’s ability to increase sales and revenue for their customers. This can be done in a number of ways.

Client testimonials and success stories are always a sure fire way to encourage confidence in potential clients. They allow companies to see first-hand the work a marketing company is carrying out and the success it is delivering to its clients.

Blogging is another method a marketing firm can employ to attract customers. Keeping a blog on the company website allows the firm to share details of any accolades it achieves, any notable success stories as well as discussions about the very latest marketing techniques it is employing. All of these inspire confidence in potential clients and increase their likelihood of approaching a specific marketing firm.

At the end of the day, there is little point preaching to the choir. The majority of marketing firms are very clued up on how to sell their own business. In such trying economic times, however, it is always wise to take a step back and question just how suitable one’s own products are for potential customers.

The questions to ask are ‘can our customers afford our services?’, ‘are we offering them great value for money?’ and ‘will we really add value to their business?’
If the answer to these questions is yes, you might just be on track.

Applying Six Sigma To Marketing

Terms such as ‘Six Sigma’, ‘process improvement’ and ‘DMAIC’ are not traditionally the jargon of a marketing consultant. Nevertheless, there is an increasing proportion of such experts using this technique, developed by Motorola back in the 1980s, to improve their marketing strategies and process.

So what is Six Sigma? What is it all about?
Essentially, Six Sigma is a methodology that aims to reduce the amounts of faults or mistakes in a process. If a process has achieved Six Sigma, statistically there will be just 34 mistakes in every 1 million opportunities.

That sounds great, but how does it apply to marketing?
Well, a marketing consultant may never reach Six Sigma although the methodology that comes with it can greatly increase his or her marketing success rate. Imagine coming even close to selling to 99.99966% of the potential clients that view an advert! Of course that seems ridiculous, but the methodology once developed in the manufacturing industry can actually help a marketing business.
In fact any organise with a goal orientated strategy or process can achieve results with Six Sigma methodology, as long as the strategy is well defined and organised.

What is this methodology?
The Six Sigma methodology is centred on one acronym, DMAIC.
Define – a company needs to define the problem and the goals it wishes to achieve. This could well be top level targets such as ‘increase sales’.
Measure – the firm should then measure its existing system, determine its capability and establish parameters in the current system that could be optimised to improve it.
Analyse – once the parameters to optimise have been established, the company should apply statistical tools to discover just how to do so. Look up ‘design of experiments’ and ‘Taguchi methods’ for an idea where to begin.
Improve – once the firm has established just what can be done cheaper, faster or safer it should do it. Being inventive is no bad thing; the statistical tools are there for guidance rather than constraint.
Control – the new process needs managed effectively to ensure it operates smoothly and efficiently.

How would a marketing firm go about implementing this?
In the manufacturing world, Six Sigma infrastructure is typically implemented as follows.
Black Belts – These are the people responsible solely for the implementation of the Six Sigma process. They should be knowledgeable about the process to be optimised and focus their entire time on implementing Six Sigma and DMAIC.
Green Belts – These are the staff who, whilst continuing with their day to day responsibility also lend a hand to the implementation of Six Sigma.
Process Owners – These are the line managers whose own operations are going to be the focus of the Six Sigma optimisation.

 Can it really work in marketing?
Whilst the Six Sigma approach was certainly developed for the manufacturing world, there is absolutely no reason it cannot be applied to other industries. It already has been widely adopted in the financial world as well as in health care and marketing is simply another industry that could certainly benefit from the approach.

From optimising administrative tasks to better identifying potential customers, Six Sigma is waiting for the marketing consultants and companies of the world to grasp it and utilise it to the very best of their ability.

Why brand awareness is is commonly overlooked by UK SMEs?

Constraint is the word that comes to mind every time an employee or a business has an excuse. Why is a project not completed? The deadline was not realistic. Why is a website not ranking in search engines? The cost involved is too great. The questions and excuses are never ending, but that doesn’t solve the issue that is on the table today.

It is the constraints that business owners connect with brand awareness that mean many SMEs throughout the UK are not necessarily avoiding brand awareness, but overlooking it completely. They assume that time and money invested in brand awareness can not be measured in terms of return on investment (ROI). Of course, when developing a cost-benefit analysis, ROI is important, so without a measurement, an analysis can not be developed.

Brand awareness is slightly different to a marketing campaign that is designed to promote or sell a product. Brand awareness is creating awareness within a demographic about a brand and its products. This helps potential consumers to assign a certain value to these products. Ideally, the brand and the products on offer are the first things that this potential consumer is going to think of when they are need of a product, without seeing a direct advertisement.

Effective brand awareness takes time, money and strategy, but is it really worth it? For those that are looking for a few sales on eBay, no. That being said, for those people that have a vision of creating a leading brand in their industry, brand awareness engagement is something that should be considered part of their every day business activities.

In fact, starting to create a brand image might not be as complex, expensive, or time consuming as many people might imagine. Even well designed banners, located in the right places can start to implant a seedling into the brain of a consumer that can grow into something of high value. The more diverse brand awareness strategies become, the more a customer will relate to that product. Look at the likes of Coca-Cola and Red Bull, both brands that are well known by people across the globe; thanks to brand awareness.

Let’s assume a brand is a manufacturer of extreme sports casual wear. By visiting extreme sports events and consistently placing banners at these events, they will start to create awareness for their brand. They might not be able to instantly and effectively measure the ROI of their efforts, but the end result is that next time a potential consumer walks into a retailer, that stocks their products, they are likely to look twice, knowing that they have “seen that brand before”.

The impact of that initial sighting of the brand is not really measurable. The potential consumer gets in the spirit, at an event relating to their passion, they see the advertisement and assign this with their passion. From here they see the product in a store, buy it and who knows how many like minded people buy the same product as a result of a positive review?

Would You Like To Make Your Business More Successful, Risk-Free?

As a business owner how would you like to:

Do more of what works and eliminate what doesn’t?

Create and implement a successful marketing strategy?

Establish a positive and productive working environment?

Deliver a consistently higher Return On Investment?

A professional business consultant can help you achieve all these things and much more.

Every successful business needs a workable marketing strategy at its core. The problem is, some companies waste endless time and money creating random strategies and projects that never go anywhere. Even assuming they do get off the ground eventually, they will not provide a return on investment worthy of the resources spent on them.

This is where the services of a qualified professional can really pay dividends: Someone who can demonstrate many years experience, who boasts a portfolio of successful projects to show you, and a network of readily available contacts who can use their know-how to drive your business forward quickly.

More than likely your advisor (or an associate) will already have gained considerable knowledge of your industry and will be able to set you on the right track from Day 1.

Whether you need help with creating a business plan, writing a bid or grant application, planning an exhibition, internet marketing – or perhaps you’re not exactly sure what you need help with – only that you do. Either way, a specialist advisor can help steer your business in the right direction using proven strategies, without wasting precious time on ‘maybes’.

Don’t leave the future of your business to chance. Any direction could be the wrong one if you don’t know where you are aiming at. A top-notch business consultant will look at your business with a fresh perspective and a keen insight. He or she will identify problems which could halt your growth, while unearthing opportunities to exploit new and existing markets.

How does that sound? Exciting? A tad overwhelming?

You will naturally be concerned about getting value for money, as you would be when hiring any professional advisor or service. So if you are worried that budgeting for business advisory services could be a problem, seek out the kind of business consultant you only pay for upon ‘agreed results successfully delivered’.

If you’re thinking this kind of consultant doesn’t exist, let me assure you he does – though it’s somewhat rare.
This is the kind of proven confidence you will want to inject into your business and marketing strategies from now on.