Big Ideas for Small Business Marketing

In the EU, a small business is generally defined as one having fewer than 50 employees. Small businesses offer so much potential for offering a truly personal service to your customers, often at very little extra cost.

Here are some simple ways to improve your small business marketing:

Make Your Customers Feel Special

Good customer service is essential in these ultra-competitive times. Even something as simple as a hand-written ‘thank you’ note tells your customers you appreciate them. Added extras need cost no more than a few pence extra on top of your service costs, but they can add goodwill to the transaction resulting in repeat business and recommendations.

What Does Your Business Card Say About You?

Does it have a high-remembrance ‘must-keep’ factor? Most business cards are tossed away within a day or so of collecting them. What can you do to make yours stand out? What about a business card with a notepad attached? Or a card with a money-off coupon, or a discount off the next order?

Review Your Core Customer Base

It’s almost certainly a fact that 80 per cent of your business will come from 20 per cent of your customer base. But can you weed out those customers who are not making you money? Do you know what your break-even point is? Continuing to service customers who are unprofitable to your business prevents you utilizing your efforts on finding customers who are and will continue to be in the future.

You Do Have A Mailing List Don’t You?

If you have a web presence you should consider producing a newsletter and encourage your customers to sign up. Don’t think you have to produce an eight-page booklet every two weeks – when more than likely, a one or two-page document will suffice. The key is to start small. The most important thing is that you create your newsletter at regular intervals and tell your prospects when they can expect to hear from you.

Position Yourself As An Expert

The Internet provides a wealth of opportunities for business owners to connect with prospects and like-minded people through online forums and groups. For example LinkedIn currently allows you to sign up to a maximum of 50 groups. It’s not unheard of for business consultants to use these introductions for their prime source of income. Think of ways you might be able to assist others without focusing on the payback and you could be pleasantly surprised at where it leads you.

Befriend Local Media

Editorial coverage in your local newspaper or a trade publication is perceived as more credible than paid for advertising or advertorial features. It is said that the best press releases need to be ‘new-sy’ or ‘now-sy’, so if you have a fresh, interesting story to pitch to the media, either compile a press release yourself, or employ a PR expert to do it for you. If you decide to do it yourself, then split your content into paragraphs for readability and make sure your press release is no longer than one side of A4 paper (double-spaced). And make sure you include your contact details so the journalist can follow up.


There are many simple ideas you can utilize to encourage new and repeat business. Small business marketing can be both creative and cost effective and often you can bring an element of truly personal service to your communications and transactions that the ‘big boys’ struggle to do well.

Marketing Companies – Not All Are Created Equal

Googling “marketing companies” will yield you 8,910,000 results (as at the time of writing this piece). These range from the one-man or one-woman bands, to those with a dozen or more staff. Some of these companies will have been around for a decade or more, while others will have been operating five minutes.


So how do you know you’re hiring the right people to market your business effectively?

What do you look for in a competent marketing outfit?

You might decide you prefer to deal with a local marketing agency for the added convenience of having them on your doorstep. However in practice, you can rarely nip in and check up on their progress without making an appointment. Plus technological advances such as Skype means you can still conduct meetings whenever and wherever suits.

Initially, it’s a good idea to spend a couple of hours or so researching on the Internet. Most marketing companies’ websites will include case studies of the companies they have worked with and will frequently include testimonials.

From your research, draw up a shortlist of 3-5 agencies to meet with. If you’re requesting that they pitch their services to you, bear in mind some agencies will charge a fee for this. Also establish whether the team pitching will be the same people working on your account should you appoint them. Rapport is all important and you don’t want to appoint an agency only to find someone you haven’t been introduced to is in charge of your account.

When inviting agencies to pitch, it is helpful to give them some background to your business, the key objectives you want to achieve and an idea of your budget. You should also provide them with an outline of the sort of contractual agreement you are seeking.

During the meeting/ pitch you will need to consider:

• Is the agency right for you in terms of size? Bigger doesn’t necessarily mean better.

• Which fields are they expert in? Is this compatible with your needs?

• How do they charge? By the hour? Based on results? Are their fees negotiable?

• With regard to fees, how do they measure effectiveness?

• Are they a full-service agency? Or are they limited to traditional advertising elements?

• First impressions (most important) . . . do you like them?

At the end of the pitches, it may become quite apparent who the most suitable marketing company is for you. Either one agency will be obviously better in terms of ‘fit’, or you will have to choose solely on grounds of the likeability factor.

Appointing the right marketing company for your business can be a daunting task. By following the above process you should have a good indication of the agency that would be a good partner for you. Don’t underestimate the power of gut reaction – it has frequently been proven a reliable indicator when determining winning partnerships.

How Marketing Companies Can Boost Your Web Presence

Marketing companies that specialize in building and maintaining first class websites can be brilliant news for your business. Having a great website that is easy to navigate – and easy on the eye – is an absolute must for every organization or business. Any business without a web presence will not be taken seriously and will probably be viewed with suspicion.

A really effective website can bring so many positives to your business. Having a website that works for you can improve your reputation by telling more people what you do and how well you do it.

Here’s how you can help your chosen website designer create the perfect business website for you:

1. Using your business goals, clearly define what results you want your new website to deliver.

2. Identify which audiences your website will cater for (customers, prospects, researchers, investors) and define what needs and expectations each type of visitor will have when they come to your site.

3. Make sure your website is built from your customers’ point of view. Too much of the ‘what we do’ approach can be a turn off.

4. Flash introductions may have a reputation for being cool, but the majority of your customers hate them (sorry.) I read recently that the second most clicked on words on the Web are ‘Skip Intro.’

5. The same goes for music or audio introductions. Some people will be at work when they land on your site and could be embarrassed by a sudden blast of Katy Perry, or whatever you have as your musical welcome.

6. Include prices where you can. People are automatically wary of sites which don’t include prices. They might be led to think you’re too expensive for them and try one of your competitors instead. If you can’t provide exact prices, aimed at least to offer a ballpark figure.

7. Avoid pop-up windows. Does anyone like them?

8. Make your website easy to navigate and include a call to action on every page. Make sure your website copy is easy to read. Use bite-sized chunks of text or short sentences.

9. Review the success of your website at regular intervals. At worst the content should be revised monthly, at best, daily. Providing fresh, engaging content at regular intervals will keep your visitors coming back for more of the same.

10. Advertise your website (and email address) on all your marketing and promotional materials. Also use it on all online and offline communications such as direct mail, ecommerce and news releases. Now you’ve got a great website, be sure to spread the word!

A successful website requires time and commitment. It’s not enough simply to build a website and leave it to its only devices. It’s like planting a tree and expecting that tree to grow and bear fruit without having any care and attention lavished on it.


So once you have your great website up and running, don’t forget to plan your content, plan your marketing and watch your business grow and ‘bear fruit’.

The Essentials Of A Marketing Plan

A marketing plan is usually part of your overall business plan, though it can be produced as a stand-alone document.

Effective marketing is crucial to the success of every business venture. Your marketing plan is the road map you will follow to achieve your goals. It lists your objectives and the actions you will take to achieve them.

Your marketing plan should not be a ‘static’ document – rather one you refer to and review on a regular basis.

In order for your marketing plan to be workable, it’s vital that everyone on your team knows what is required of them and when.

You should:

1. Set realistic, clear and measurable targets.

2. Set deadlines for achieving each target.

3. Determine a budget for each marketing activity.

4. Decide who in your team is responsible for each activity.

5. Brief your team/ colleagues on the details of your plan.

6. Set reporting guidelines, so that each member of your team can provide feedback at regular intervals.

It is generally helpful to include a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis in your marketing plan. Most likely you will already have completed one for your business plan, in which case you won’t need to start from scratch. A simple review/ update will normally suffice. A PEST analysis is also helpful for identifying and acting on opportunities and threats within your industry. PEST stands for:

Political and legal changes such as new regulations.

Economic factors such as interest rates, exchange rates and consumer confidence.

Social factors such as changing attitudes and lifestyles, and the ageing population.

Technological factors such as new materials and growing use of the internet.

Every marketing plan begins with an Executive Summary – an overview of the plan – though in practice it’s better to write this last to ensure you don’t leave anything vital out.

Your Business Strategy is also a vital part of your plan. It outlines:

Your Mission Statement.

What your business does/ is about.

Key business objectives.

Strategy for achieving objectives (overview).


Use the SMART acronym for each of your key business objectives and you won’t go far wrong:

Specific: We need to attract 10 new clients this quarter.

Measurable: How will you know when you have achieved your objective?

Achievable: Do you have the right resources in place to reasonably enable you to attain the objective? This usually comes down to people and money.

Realistic: Having a target which is considered unreasonable will only demotivate you and your staff. Great targets will stretch you and your resources and serve as a means of motivation.

Time-constrained: There must be a deadline for achieving each objective and this should be clearly stated in your plan.