Wednesday, 20 September 2017

Using Brand Stories To Connect With Your Customers

How can you ensure that the brand story you tell is one your customers will respond positively to?
The answer…well, there are of course enormous differences from one organisation to the next. Nevertheless, there are a few key strategic guidelines to follow, which can help in all instances.


In fact, proceed in accordance with the following five steps and you may find it difficult to go wrong:

1.  Show your customers, don’t just tell them
First of all, it is not simply enough to tell your customers X, Y and Z about your business. After all, you could just be saying it for the sake of winning them over. Instead, you need to think of appropriate ways and means by which you can show them, rather than tell them. Or in other words, demonstrate what your brand represents, how you do what you say you do and what it is that makes you different. These days, evidence speaks louder than all the words in the world.

2.  Focus on long-term stories
It’s also a good idea to ensure that the brand story you tell is long-term or on-going in nature. The reason being that if it is only relevant and/or convincing for the time being, it may not have little value for your business. As with most marketing, the focus should be on the long-term benefits for your business, as opposed to quick-fixes. What’s more, you should tell the type of story that you can and will continue to tell and update along the way. Think of the kinds of evergreen qualities that sell and the kinds of stories your customers will want to keep up to date with.

3.  Be authentic
Or in other words, don’t think you can get away with faking it. Whatever type of story you decide to tell or persona you choose to assume, it needs to be authentic.  Which is for two reasons – first of which being that most consumers can spot fakes miles away. But even if they don’t, you cannot expect to keep up a voice, attitude and fa├žade that go against who you really are and what you really do. Sooner or later, the whole thing will come crashing down - hence it isn’t worth bothering with in the first place.

4. Grab their attention
You cannot expect your customers to delve too deeply into your story if there isn’t something to hook their attention early on. Attention spans these days are minimal at the best of times. Which means that no matter how deep and compelling your story is, you need to ensure you grab their attention as early on as possible. First get them hooked, then move on to the details.

5. Study their habits
Last but not least, the better you come to understand what makes your customers tick, the easier it will be to create compelling stories. Study their habits, get involved via social media and discover the kinds of subjects, voices and anything else that engages them. Not to mention, the kinds of things that generate discussion, or perhaps send them in entirely the wrong direction. This way, you will have nothing less than a blueprint for the creation of not only a great brand story, but the rest of the content you publish across the board.

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