The Four Biggest Ecommerce Changes You Can Expect In 2020

Every year brings its own unique shifts and changes to the online retail landscape. 2019 looks to be no exception to the rule, with a handful of ecommerce trends set to dominate the months ahead.

So whether you’re running an online business or are simply a spectator on the sidelines, here are the four biggest ecommerce shifts you can expect to see this year: 

Social Selling
First up, the key to success on the world’s leading social platforms has always been to avoid the hard-sell at all costs. And it still is, but this doesn’t mean that selling on social media isn’t an incredibly effective strategy for the savvy business. It’s the classic case of selling without selling - finding ways to promote your products, your services and your brand without resorting to the hard-sell. Images and videos showing your products in use, influencer recommendations, exclusive deals and discounts - there’s a lot you could be doing to promote your products subtly yet effectively on social media.

Multi-Channel Selling

It’s also worth remembering that today’s consumer doesn’t make purchases exclusively through one online channel. A recent survey has found that around 90% of consumers still shop offline, 45% use branded online stores, more than 75% have made purchases on Amazon and around 35% use eBay. This means that irrespective of the demographic you’re reaching out to, it simply makes sense to sell your products and/or services through a wide variety of channels. If you’re still selling your wares exclusively through your own website, it’s time to think about getting your eBay and Amazon stores up and running as quickly as possible.

Smarter Payment Processing

The simplicity and seamlessness of the payment process can be the ultimate deal-breaker for today’s consumer. They’ve made it right through to the final payment process, but it’s still spectacularly easy to lose them at this late stage. In fact, research suggests that of the 70% of shoppers who abandon their carts before making a purchase, the majority cite issues or inconveniences regarding the payment process. In this instance, ‘smarter’ payment processes means simplified, streamlined and accelerated payment processes. A checkout process with as few mandatory fields to fill in as possible and a variety of payment options to choose from.

Custom Packaging

Last but not least, consumers are placing heavier emphasis on the appeal of product packaging than ever before. Along with the elimination of unnecessary packaging and the exclusive use of recyclable/recycled materials, custom packaging is also making its mark. To such an extent that almost 70% of shoppers admit being impressed and engaged by brands that take their packaging seriously. If you lack resources to come up with your own custom packaging in-house, there are plenty of third-party specialists who can help.

What’s the Difference Between SEO and SEM?

Unfortunate as it may be, most of the 2 billion or so websites up and running right now attract little to no traffic. Shocking at first, but less so when considering that just a couple of major search engines direct around 95% of the web’s collective traffic.

So it’s really no surprise that competition for the top spots with Google and the like is ferocious. Climbing the rankings means implementing an effective marketing strategy, which brings two distinct options into the spotlight:

1. Search engine optimisation (SEO)

2. Search engine marketing (SEM)

Often confused as one and the same, SEO and SEM are in fact quite different. But if you’re serious about appearing prominently in the rankings, you’ll need to bring both into your digital strategy. 

SEO Vs SEM

In a nutshell, SEO refers to the activities and initiatives implemented to boost a website’s appeal in the eyes of the major search engines. By contrast, SEM refers to paid search advertising programmes, which most commonly manifest in the form of PPC advertising (pay-per-click).

Why is SEO important?

Taking a look at SEO first, search engine optimisation affects the extent to which visitors will find and visit your website organically. In this instance, ‘organic’ means you didn’t use any form of paid marketing, advertising or promotional materials of any kind to attract them. Instead, they found you ‘organically’ because you’re clearly the best match for their needs.

SEO is important because it is an ongoing strategy that boosts not only traffic volumes, but also brand recognition, authority in your niche and the potential to drive better conversion rates. Organic listings in the search page results attract exponentially more attention and interest than their paid counterparts, making SEO a must for small and large businesses alike.

What is SEM?

At the opposite side of the spectrum, search engine marketing is all about paying to have your ads positioned prominently at the top of the rankings. Rather than attempting to appeal to the major search engines by improving and optimising your website, you instead pay them to showcase your message in accordance with your chosen keywords and search terms.

SEM differs from search engine optimisation in that it has the capacity to deliver an immediate influx of traffic. The moment your ads go live, they begin directing traffic to your landing pages accordingly. This can therefore be ideal for generating an initial burst of interest in a new website, advertising a temporary promotion or introducing a new product.

On the downside, the benefits of PPC advertising are usually limited to the period during which the campaign is operational.

The Best of Both…

Essentially, therefore, you’re looking at a free and organic search strategy geared towards long-term benefits, alongside a paid initiative that can deliver near-immediate results. A strategic combination of both clearly represents the ideal approach for any business out to improve their exposure.